FAQ & Shipping Information
Frequently Asked Questions
Where do you ship? We ship anywhere in the contiguous United States, as well as APO/FPO.
What forms of payment do you accept? We accept MasterCard, Visa, American Express, and PayPal.
Do you offer Gift Cards? Unfortunately we do not, but email us at Ace@BirdieDink.com and we will add you to a list to notify you when they are available.
What shipping methods do you offer? We offer one flat rate shipping method that is FREE. The carrier used is based on size of your order and ship-to location.
IMPORTANT: Each item could ship separately (but don't worry, it's FREE shipping).
Can I rush my order? Unfortunately no. We only offer one flat rate shipping method that is FREE.
Can I cancel my order? Orders can be cancelled if you notify us within 1 hour of placing your order. Please send us an email at ace@birdiedink.com
How long will it take to receive my order? Your order will arrive within 14 days. Each of our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver.
Do you offer Free Shipping on Returns? No, the customer is responsible for the cost of return shipping.
Can I return my product? If you are not satisfied with your product, you may return the relevant product within 30 days of receipt of shipment. All return products must be in new and unused condition (except to the extent the product was defective when received), in original packaging, and must be returned to Birdie Dink within 30 days of receipt of shipment. The customer is responsible for shipping costs for the returned product.
Note: You should pack the products securely so that they are not damaged during shipping – Birdie Dink is not responsible for any lost or damaged products in transit. After Birdie Dink has received your returned product, if the product is returned because it is defective or because the wrong product was sent to you, Birdie Dink will, at its option and sole discretion, refund you the price of the product via the original payment method or such other method agreed between the parties or send you a replacement product. If the product is returned for any other reason, provided you have complied with all return-requirements set out in this paragraph, Birdie Dink will refund you the price of the Product via the original payment. Shipping fees are non-refundable.